ELECTRO-RIDING-SHOP.COM Terms of Sales
The purpose of these general conditions of sale is, on the one hand, to inform any potential consumer about the terms and conditions under which the seller proceeds to the sale and delivery of the products ordered, and on the other hand, to define the rights and obligations of the parties in connection with the sale of products by the seller to the consumer. They apply, without restriction or reservation, to all sales, by the company electro-riding-shop.com, of the products offered on its website.
Consequently, the fact for any person to order a product offered for sale on the website of the company electro-riding-shop.com implies full acceptance of these general conditions of sale which the Buyer acknowledges having read beforehand at his command.
The electro-riding-shop.com company reserves the right to modify these general conditions of sale at any time.
2. Identity of the Company
ELECTRO-RIDING-SHOP.COM (SAS ELECTRO SURF)
643 rue des Mouettes
RCS Fréjus : 848 064 358
The sale prices of products online on the electro-riding-shop.com website, indicated in Euros, are those in force at the time of the purchase order being registered by the Purchaser.
They do not include shipping costs, billed in addition to the price of products purchased according to the amount of the order. The shipping costs will be indicated before the recording of the order by the Buyer.
The selling prices of the products can be modified by electro-riding-shop.com at any time. This modification will be notified to the Buyer before any order.
4. Product features
In accordance with article L 111-1 of the Consumer Code, the Purchaser may, before placing an order, take note of the essential characteristics of the product (s) on the Electro-riding-shop.com website. wish to order.
The offers presented by electro-riding-shop.com are valid while stocks last. All products sold by electro-riding-shop.com are not stored at electro-riding-shop.com. electro-riding-shop.com is a platform for reselling products and therefore delivery and stocks are the responsibility of the brands themselves.
The photographs, graphics and descriptions of the products offered for sale are only indicative and do not bind the seller.
In the event that a supplier changes a product, the graphic representation of it cannot engage the seller's responsibility or even affect the validity of the sale.
Any order implies acceptance without restriction or reservation to these general conditions of sale.
The Buyer can order on our website.
The Buyer's order must be confirmed by electro-riding-shop.com, by email.
The sale will only be considered final after the confirmation of the order has been sent to the Buyer by electro-riding-shop.com and collection by the latter of the full price.
electro-riding-shop.com recommends that the Buyer keep this information on a paper or computer document.
Payment must be made when ordering by the Buyer. At no time can the sums paid be considered as a deposit or down payment.
Cashing of the entire amount of the order will be made by electro-riding-shop.com at the time of validation of the order or in the event of a bank transfer upon receipt of it.
All orders are payable in euros.
To settle his order, the Buyer has all the means of payment referred to in the order form: Online bank card (Credit card, Visa) or Bank transfer.
electro-riding-shop.com reserves the right to suspend or cancel any order and / or delivery, whatever its nature and level of execution, in the event of non-payment of any sum which would be due by the Buyer or in the event of a payment incident.
Penalties of an amount equal to the legal interest rate increased by five points are automatically applicable to amounts unpaid after a period of ten days following the invoice date or upon notification of the rejection of bank payment for any other means of payment. The delivery of any new order may be suspended in the event of late payment of a previous order, notwithstanding the provisions herein.
electro-riding-shop.com reserves the right to request a photocopy of the Buyer's identity card for any payment by bank card.
As part of the fight against Internet fraud, information relating to your order may be transmitted to any third party for verification.
7. Choice of products
The Buyer having read the products and their characteristics, marketed by electro-riding-shop.com, has under his sole responsibility and according to his needs as they have previously determined them before any order, made his choice on the product or products subject to his order. In addition, the Buyer knowing only the products he owns and uses, is the sole judge of the compatibility of the products ordered with those used by him.
electro-riding-shop.com makes available to the buyer to help him in the choice:
- an email help service whose addresses are given in the "contact" section
8. Delivery and receipt
8.1. General rules
The products will be delivered to the address indicated by the Buyer on the order form, in mainland France and Corsica.
The Buyer may, at his express request, obtain the sending of the invoice to the billing address and not to the delivery address by validating the option provided for this purpose on the order form.
The delivery of the product (s) is the responsibility of the supplier / brand.
Electro Riding Shop.com receives the customer's order as well as their payment and notifies the order on a straight day from the supplier / brand of the goods ordered.
The customer will receive a delivery confirmation email with a parcel tracking number depending on the carrier with which the supplier / brand collaborates.
It is important to differentiate delivery times from shipping times.
The shipping time is the time required to prepare your order and deliver it to the carrier. It essentially depends on the availability of the items ordered from the brands. This information is indicated directly in the article sheet.
In case of stock shortage or delay, we will inform you by email or by phone.
Each brand collaborates with its own carrier, so some products can be delivered faster than others. The deadlines are communicated to you by email when you order.
Any possible overrun will not give rise to damages, withholding or cancellation of the order by the Buyer.
In the event that the ordered product is not / no longer available, a refund or credit will be offered.
All products sold on electro-riding-shop.com are shipped directly by suppliers of electro-riding-shop.com.
Before accepting your delivery, please check the condition of your packages.
In the event of an anomaly, refuse the package and indicate on the delivery slip the reasons for the refusal by listing the problems noted, otherwise, no claim will be possible.
Do not let the delivery man dictate your conduct or the elements to be entered on the delivery slip.
Limit yourself to indicating the damage observed, avoiding any information that the delivery person may indicate to you as “intact packaging” or any other statement that may exclude their liability.
Finally, the reserve “subject to unpacking” is not valid and cannot be taken into account.
9. Product availability
In the event of partial availability of the articles and according to the nature and the amount of the order, your order can be sent in a split way. The products in stock will be sent first. The balance will either be delivered later, or replaced by other equipment (in agreement with the Purchaser), or refunded.
In all cases, electro-riding-shop.com will inform the Buyer as soon as possible.
10. Quality or compliance issues
In the event of delivery of a product that does not correspond to the order (defective or non-compliant), the Purchaser must formulate his complaint within 7 days from the signing of the distribution slip.
In this case only, the return costs will be borne by the brand or brands of the products concerned.
Complaints must be sent by letter, by email or by the contact form available on electro-riding-shop.com and must include:
- the Purchaser's contact details.
- the product references.
- the grounds for the complaint.
- 2 to 3 photos presenting the problem
The return of products must be made within seven working days from the allocation of a return number by the customer service of electro-riding-shop.com.
Otherwise, electro-riding-shop.com will not make any exchange or refund of the products thus ordered.
Any product to be exchanged or reimbursed must be returned to the address of the sender present on the package in its original condition and packaging and include all of the product and its accessories.
Any risk related to the return of the product is the responsibility of the Buyer.
Failure to comply with the procedure outlined above and the deadlines indicated, the Buyer may not make any claim for non-conformity or apparent defect in the products delivered, the products then being deemed to be in conformity and free from any apparent defect.
11. Right to retract
● L‘Acheteur dispose d’un délai de 14 jours à compter de la date de réception, pour retourner à ses frais, les produits commandés, pour remboursement.
L’Acheteur devra impérativement tenir informé electro-riding-shop.com, et le retour ne pourra se faire qu’après accord de ce dernier et attribution d’un numéro de retour à inscrire impérativement sur l’emballage.
● The Buyer has a period of 14 days from the date of receipt, to return the ordered products at his expense, for reimbursement.
The Purchaser must imperatively keep informed electro-riding-shop.com, and the return can only be made after agreement of the latter and allocation of a return number to be imperatively written on the packaging.
Any incomplete, damaged, damaged product or whose original packaging has been damaged, will not be refunded or exchanged.
● The exercise of the right of withdrawal will give rise to the choice of the buyer:
- or a refund by bank transfer.
- or the allocation of a voucher to be used on electro-riding-shop.com.
● In all cases, the return costs will be borne by the customer.
● In case of exchange with another product, the new transport costs will be due to the brand / supplier of the product (s).
12. General conditions of refund
Subject to the special provisions set out in point 9 above, any reimbursement charged to electro-riding-shop.com will be made in the form of a purchase voucher to be used on our site.
In all cases, electro-riding-shop.com will communicate when this voucher is awarded by email:
– its period of validity equal to 1 year
– the possibility or not that the buyer will have to request a refund
– its amount
In case of partial use of the purchase voucher, the remainder will remain available to the customer under the same conditions as the original credit.
UA voucher will be considered used in the event of even partial use or a refund request.
By the very fact of using this voucher, the consumer undertakes on his honor not to formulate a dispute or opposition with his bank or other, to the transaction concerned by the refund, and if undertakes not to do so within one year of using the voucher.
The consumer acknowledges that he is aware that any breach of this obligation would expose him to the retrocession of the amount unduly received, without prejudice to the damages which may be claimed from him by electro-riding-shop.com.
Certain products sold benefit from a manufacturer's warranty, the general conditions of which vary from one supplier to another. The general conditions and the duration of the guarantee are available on the website of electro-riding-shop.com. The buyer will be deemed to have consulted and accepted them.
Any return of the product under the aforementioned warranty must be the subject of a prior agreement of electro-riding-shop.com as well as of the brand concerned / the supplier. To this end, the Buyer will contact the after-sales service of electro-riding-shop.com.
No returns will be accepted without prior authorization from electro-riding-shop.com.
If the product is recognized as defective, electro-riding-shop.com or the brand of the product will send the buyer a product return number. This return number, a determining and essential condition, is valid for seven working days, counting from the communication of the return number by electro-riding-shop.com to the Buyer. After this period, the Buyer must renew his request, according to the procedure described above.
The defective product must be returned in its original packaging, include all of the product and its accessories and be legibly accompanied by the product return number communicated by electro-riding-shop.com and the serial number of the product. product.
Any incomplete, damaged, damaged product and / or whose original packaging has been damaged, will not be returned or exchanged under the warranty.
All costs and risks related to the return of the product are the responsibility of the Buyer.
Note that for re-shipments outside of mainland France, a financial contribution to the transport costs may be requested.
The product under warranty will, at the choice of the manufacturer, be exchanged or repaired.
electro-riding-shop.com does not guarantee the Purchaser, with regard to hidden defects that may affect the products delivered, except in the context of the replacement of defective products, or parts making them unfit for their use, without being able to be considered by the Purchaser as responsible for any harmful consequences that these hidden defects could have entailed.
In any event, the guarantees do not cover:
– replacement of consumables.
– abnormal and non-conforming use of the products.
– damage subject to specific mention in the item sheets.
– defects and their consequences due to the intervention of the Buyer or a repairer not approved by electro-riding-shop.com or the brand.
– defects and their consequences related to the use not in accordance with the use for which the product is intended (professional, collective use ...)
– products subject to a specific support and maintenance contract.
The products offered by electro-riding-shop.com comply with current French legislation.
electro-riding-shop.com cannot be held responsible for non-performance of the contract in the event of stock shortage or unavailability of the product, force majeure, disruption or total or partial strike, in particular of postal services and means of transport and / or communications.
electro-riding-shop.com cannot be held liable for any indirect damage that may arise from the purchase of the products.
The total or partial inability to use the products, due in particular to an incompatibility of equipment cannot engage the responsibility of electro-riding-shop.com and the brand / supplier or give rise to any compensation or reimbursement.
The electro-riding-shop.com site also contains information from third parties, and links to other websites. electro-riding-shop.com cannot be held responsible for any damage resulting from the use, access to, or inability to use this third-party information, or the content of other websites.
15. Partial invalidity
If one or more stipulations of these general conditions of sale are held to be invalid or declared as such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will keep all their strength and reach.
16. No waiver
The fact that one of the parties does not claim a breach with the other party of any of the obligations referred to in these general conditions of sale cannot be interpreted for the future as a waiver to the obligation in question.
17. Applicable law
Sales of electro-riding-shop.com products are subject to French law.
18. Computing and Freedom
The information collected by electro-riding-shop.com during any order from the Buyer is necessary for the management of his order by electro-riding-shop.com and its trading partners. In accordance with the Data Protection Act n ° 78-17 of January 6, 1978, the Buyer has a right of access, rectification, opposition and deletion of data concerning him with electro-riding-shop. com.